Refund policy

Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unworn, unused, with tags still attached, and in its original packaging. Please also include your receipt or proof of purchase.

To start a return, contact us at info@dressspark.com.

If your return is approved, we will send you a return shipping label along with instructions on where and how to send your package. Please note: items sent back without first requesting a return will not be accepted.

If you have any questions, feel free to contact us at info@dressspark.com anytime.

Damages and Issues

Please inspect your order as soon as it arrives. If anything is defective, damaged, or if you received the wrong item, contact us right away so we can resolve the issue and make things right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also cannot accept returns on hazardous materials, flammable liquids, or gases. If you are unsure about your specific item, please contact us and we will be happy to help.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to get what you want is to return the item you have, and once your return is accepted, place a new order for the replacement item separately.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As with our standard policy, your item must be in its original condition: unworn, unused, with tags, and in its original packaging, along with your receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will let you know whether your refund is approved. If approved, we will automatically process the refund to your original payment method within 10 business days.

Please keep in mind that it may take additional time for your bank or credit card company to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@dressspark.com and we will look into it right away.